Help & support

We're here when you need us.

Email support

support@tickkt.com

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Response time

Average reply: under 2 hours

Guaranteed reply within 4 hours, 24/7/365.

Frequently asked

How do I receive my ticket?

After booking, your mobile ticket is emailed to you within seconds. Show it at the venue — no printing needed.

Can I cancel my booking?

Most experiences offer free cancellation up to 24–72 hours before your start time. The exact policy is shown on every listing and in your confirmation email.

How do refunds work?

Eligible refunds are processed to your original payment method within 5–10 business days. Email us if it hasn't arrived.

Do you offer a best price guarantee?

Yes. If you find the same experience for less on another site within 48 hours of booking, email proof and we'll refund the difference.

What if my plans change?

Many experiences let you change the date for free. Email support with your booking reference and a new preferred date.

How do I contact Tickkt?

Email support@tickkt.com. We reply within 4 hours, 24/7.

Still stuck? Email support@tickkt.com with your booking reference and we'll sort it.